Refund policy
Refund & Replacement Policy
At KREAZIA, we want you to receive your order in excellent condition. Because our dietary supplements are produced and fulfilled on demand and are consumable products, we do not accept returns or exchanges for change of mind, buyer’s remorse, or incorrectly ordered products.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, mislabeled, or you receive the wrong product, please contact us at hola@kreazia.com within 30 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the product and packaging
Once your claim has been reviewed and approved, we may provide a replacement or refund, depending on the circumstances.
Lost Packages
If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date so we can investigate the shipment.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Orders that cannot be delivered because of an incorrect or incomplete address may require additional shipping charges to be resent and are not eligible for a refund.
Unclaimed or Refused Packages
Orders that are unclaimed, refused, or returned because applicable customs duties or import requirements were not satisfied are generally not eligible for a refund.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at hola@kreazia.com. We will make reasonable efforts to accommodate your request, but once an order has entered production or fulfillment, cancellation or modification may no longer be possible.
Packages Marked as Delivered
If tracking shows that an order was delivered but you cannot locate it, please first contact the shipping carrier and check with household members, neighbors, or your building management. We will assist where possible, but a refund or replacement is not guaranteed for packages confirmed as delivered by the carrier.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For questions regarding refunds, replacements, or order issues, contact:
KREAZIA
hola@kreazia.com
This policy does not limit any rights you may have under applicable law.